Customer care

Bekins has brought together a dedicated staff to assure that you receive the highest quality of customer service.

Our Customer Care group includes take charge individuals who are focused on providing your transferees with the assistance they need throughout the relocation process. These include specialized individuals on our Corporate Watch Team.

We know how important it is that every detail is taken care of. With Bekins you are assured of a total move coordination helping your employees become more productive at their new positions. Our Corporate Watch customer care representatives provide the valuable assistance needed for quality “hassle-free” moves.

 

Corporate relocation process

Bekins’ expectations of its service providers are clearly defined in our Corporate Relocation Process. We have developed this process to have better service and communication performance within our organization. Consistency and discipline in our approach is mandatory. This process focuses on the duties and responsibilities of each service provider within the Bekins organization. 

Full commitment by van line staff, drivers and agent personnel is required on each and every shipment. We have implemented monthly and quarterly assessments, including Internet reporting to ensure these commitments are upheld.