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Customer satisfaction survey

A satisfied customer is very important at Bekins Van Lines, and we want to ensure that your experience as a customer was the best it could be. We monitor our service levels and find ways to continually improve them by asking our customers to fill out the customer service report below.

Rate Your Origin Agent

The Bekins agent in your former community provided:

ExcellentGoodFairPoor
Useful pre-moving information?
An accurate estimate of cost?
Professional and courteous service?
Accurate and timely communication?

Rate Your Packers

If your cartons were packed by a Bekins agent or driver, did they:

YesNo
Arrive promptly and complete packing on schedule?
Use adequate packing materials?
Have professional appearance and conduct?

Rate Your Driver’s Services

Based on the driver’s performance, if I moved again, I would want this driver to handle my shipment

Strongly AgreeAgreeDisagreeStrongly Disagree
At origin?
At destination?

Notification of delivery date and charges (if applicable) was provided in advance of delivery by:


Rate Your Destination Agent

If the Bekins agent at your new location provided any services, please rate their:

ExcellentGoodFairPoor
Professionalism and service.

Rate Bekins Van Lines

Did we:

YesNo
Pickup your belongings within the agreed period?
Deliver your belongings within the agreed period?
Provide satisfactory communications?

Overall, Rate Our Services

YesNo
Would you choose Bekins again?

Other

YesNo
Did we move a STEINWAY piano for you?
Was your upholstered furniture shrink wrapped?

How did you hear about Bekins?









Personal Information

Need help?

If you have any questions about this form, please feel free to contact us by email, or by phone at 1-800-456-8092.

Contact Us

Call Us

1-800-456-8092

Fax Us

317-570-4635

Write Us

Bekins Van Lines, Inc.
8010 Castleton Road
Indianapolis, IN 46250