Category Archives: Bekins Events and Appearances

Throwback Thursday: Bekins Northwest at Super Bowl XLVIII

Bekins Northwest is taking the Seattle Seahawks to the Super Bowl again!

As the official mover of the Seahawks for over 12 years, Bekins Northwest will be making its third trip to American Sports largest stage in Arizona this Sunday.

Let’s take a look back at Bekins Northwest’s trip to Super Bowl XLVIII last year in New York City and celebrations in Seattle.  ​

VMAC Inddor 3 Trucks VMAC Inddor 3 Trucks w Banners VMAC Bekins Truck Indoors Super Bowl Training Facility Super Bowl Hotel sendoff5 Send off 2 Seahawk-Loading-Dock Seahawk Parade Giants Training Facility (Small) Friends of Seahawks

Follow Bekins Northwest’s blog and Facebook page for updates from the Super Bowl XLIX.

Bekins Movers & truck

Remembering Extreme Village Makeover at Give Kids The World

A year ago, Give Kids The World took on the daunting task of renovating 88 25-year old villas in a two-week period, a task that was achieved with the hard work and planning of thousands, including a team from Wheaton | Bekins. We are looking back at the successful renovation with the people that helped make it happen from the members of the Wheaton| Bekins team.

Planning started back in June 2013 when Michael Bausman of Give Kids The World called Jason Fontaine of Central Moving & Storage for help with the two-week renovation. Jason went to his dad and owner of Central Moving & Storage, Jim Fontaine, about how they could help.04-29-2013-xtreme-village-makeover

“I told him that the Village was going to renovate approximately 100 units over a two-week period. He quickly did some math and said we could pull that off in two weeks then I told him that the renovation was going to be two weeks, but we have two days to get all the furniture fixture & equipment (FF&E) items in,” explained Jason Fontaine. “He replied you didn’t tell them we could do it. My answer was if we don’t do it somebody else will. This is something we had to do for the kids and the Village.”

The two started brainstorming on how to get the manpower and keep the cost down for the Village, so Jason contacted President of Wheaton | Bekins , Dave Witzerman, to help recruit agents and corporate staff to help with the renovation.

With plenty of planning over the next seven months, Jason and the team worked with the Wyndham group for what was deemed – Extreme Village Makeover, and extreme it was.

“Central Moving & StoragMore Loading Bekins Trucke handled more than 350,000 lbs. of FF&E/construction items for this project. We received approximately 300,000 lbs. in our warehouse,” Fontaine said. “There was a total of 38 trailers that were unloaded by CMS and their volunteers in two days. There was an additional four trailers loads of kitchen cabinets and four trailers of construction material that we delivered prior to the install.”

While Central Moving & Storage worked on the staging and operations, a 75-person Wheaton | Bekins team consisting of agents and corporate staff went to Orlando to unload and reassemble the furniture in the final days of the Extreme Village Makeover Project.

Jerrod_CIO_GKTWChief Information Officer at Wheaton | Bekins, Jerrod Carter, remembered what it was like trying to make the two-week deadline of renovating the villas for Extreme Village Makeover.

“The biggest thing I would say is it was enthusiastic and chaotic, but it was a very organized chaos. Everyone knew what their job was and there was a lot of activity going on all at one time in one unit.” Carter said. “We were just trying to get all of that work done as quickly as possible so Give Kids The World could get back to their mission of having kids on site and providing that unforgettable experience for that family. Everyone there knew that and were enthusiastically there to support that.”

With the hard and enthusiastic work of all the volunteers and businesses, the project was successfully completed in the short two-week time frame. The new villas were unveiled on ABC’s Good Morning America along with Ty Pennington of Extreme Makeover: Home Edition.
“This project is one of the most aggressive projects that CMS has ever been a part of and could not have done it without the support of all the agents that gave up their time and knowledge to assist us.”Award

For all of his hard work as one of the main coordinators of the event, Fontaine was given an inaugural key to the village for his hard work on the project.

“I was honored,” Fontaine said. “There was still actually work that needed to be finished up, but Philip Torres of GKTW grabbed me and said you need to take a break and get something to eat and listen to the closing speeches. When they called my name, I was in total shock. I was just doing what was right for the Village.”

The completion of the villas was not only a huge success, but it brought the Wheaton | Bekins team closer together.

“Things like this bring all of us so much closer as agents and friends. It reminds me of the early days when we all had more time to do things together, which were the best years ever,” said Henry Cadle of Preferred Moving & Storage.

Wheaton|Bekins has been a partner of Give Kids The World since 2000, leading the efforts of Keaton’s Korral, where 7,300 families each year have been able to experience the fun of horse and pony rides, as they wear western hats and get to live out their cowboy dreams. Currently, Wheaton | Bekins is matching all donations to Keaton’s Korral until Jan. 31. To donate, please visit www.gktw.org/keatonskorral.

You can watch the recap of it all here, including the unveiling of the Villas here: https://www.youtube.com/watch?v=YE2UEu8LXu4

Ian Hazzard from Hazzard Moving & Storage also documented the experience which can be viewed here: https://www.youtube.com/watch?v=MrbxQOpdLCM

A very special thank you to all of the agents that had participated in the makeover.

AAA Moving & Storage:
George Bunkis
Richard McCant

Action Moving & Storage:
Shawn Biggs

American Relocation & Storage Systems:
Steve Lancashire

Bell Moving & Storage:
Deb Jablonski
Jim Jablonski
Joe Maddux
Marie Coakley
Neil Coakley
Tamara Kissel
Bill Kissel

Boerman Moving & Storage:
Dan Boerman
Mark Paloucek

Friends of Central Moving & Storage:
Drew Benedetto
Pam Benedetto
Adam Palmer
Pam Haines
Preston Haines
Paul DeCarlo

Florida Transfer & Storage:
Angelo Rick
Rachel Husky
Scott Huskey
Tracy McDuffy

Frank & Sons Moving & Storage:
Alex Hillman
Jim Gravedoni

Gilmore Moving & Storage:
Clayton Shaffer
Fredrick Riley
Steven Surles
Roni Gilmore

Hart Moving & Storage:
John Hart

Hazzard Moving & Storage:
Patrick Hazzard
Ian Hazzard

Liberty Movers:
Anthony Mandella
Callie Fontaine
Eric Desorcy
James Bibeau
Jason Dion
Jennifer Hennessy
Karen Fontaine
Mason Husser
Matthew Anderson
Matthew Walsh
Michael Fontaine
Michael Mandella
Paul Fontaine
Ryann Fontaine
Stephen Fontaine
Timothy Harris
William Henry
David Fontaine
Joe Fontaine
Scott McNamara
Audra McNamara

Preferred Moving & Storage:
Henry Cadle
Megan Cadle
Mark Crantz
Graham

Wheaton | Bekins corporate
Dave Witzerman
Jerrod Carter
Steve Burns

And all of the staff at Central Moving & Storage
Jason Fontaine
Jim Fontaine
Tammie Fontaine
Al Rossi
Chris Chapman
Chuck Gurganious
Jeffery Richardson
Jim Foley
John Brennan
John Christie
Nick Benedetto
Pam Fontaine
Willie Weeks
Mark Compton

2014 A Year in Review: Bekins Van Lines

As 2014 draws to a close, Bekins Van Lines will reflect on another great year and the great people that shared it with us. Check out some of the highlights from 2014.

We Moved People…

Bekins Van Lines continued to do what it does best – move people. With 123 years of moving experience under its belt, Bekins continues leading the industry in relocation services. Bekins helped thousands transition seamlessly throughout the country and will continue to do so in 2015.

We said hello…

There were 33 smiling faces that joined the Bekins corporate team throughout the year.

Campbell Moving & Storage in Fort Walton Beach, Fla. joined the ever-growing agency network throughout the United States.

We said said goodbye…RetireesSleighRide_Flattened_wText

Four longstanding employees announced their retirement.

VP of Operations, Gary Reynolds, Staff Accountant, Diane Schueller, Equipment Coordinator, Dave Rhodes and Warehouseman for Crown Moving & Storage, Sam Napier. We honored each of the individual’s contribution with a retirement dinner on December 11. Read about Gary, Diane, Dave and Sam here.

We gave back…

Move For HungerBekins continued to feed the hungry in conjunction with Move for Hunger. Wheaton agents offered to pick up the unwanted, non-perishable food items from those who are moving and delivering it to their local food banks. As of Dec. 15, agents have collected 45,274 lbs. of food – that’s 37,728 meals!

Bekins Van Lines also continued to support Keaton’s Korral at Give Kids the World. Keaton’s Korral has had 7,300 families each year have been able to experience the fun of horse and pony rides, as they don western hats and get to live out their cowboy dreams. KeatonsKorral_Logo

To kick off 2014, agents and members from Bekins corporate office participated in the Give Kids the World Extreme Village Makeover. The team renovated 100 vacation villas. Check out the video from the Makeover.

For Giving Tuesday on December 2nd, Bekins announced it will match ALL donations to Keaton’s Korral through January 31st.  We are over half way to the goal of $22,000! Please consider contributing to this amazing cause at www.gktw.org/keatonskorral.

It was a hot August day in Indiana and we wanted to cool off for a great cause by accepting and donating to the ALS Ice Bucket Challenge. Check out the video from the event!

Employees of Bekins delivered donations to the Ronald McDonald House of Indiana  for Santa’s Workshop. Santa’s Workshop allowed parents and siblings staying at the Ronald McDonald House to shop for gifts at no cost during the holiday season.

The corporate office collected more than 430 items from employees in drop boxes from early November through mid-December. Items included everything from pajamas, slippers and personal care items to toys, books and puzzles. From cash donations, Bekins also donated a selection of gift cards. The team that delivered the donations were treated to a tour of Ronald McDonald House – check out the photos from the tour.

We Learned…

In the first half of the year Bekins hosted its annual sales boot camp at the corporate office in Indianapolis and regional meetings in Atlantic City, N.J., Indianapolis, Ind. and Las Vegas, Nev.

The 60th annual partnership conference at the Hyatt Regency in Scottsdale, Ariz. on Nov. 5-8. Hyatt ScottsdaleThe four-day conference featured eight educational sessions, awards, keynote speaker Dan Coughlin and fun activities. Check out the photos from the conference.

We celebrated…

Roaring into the Summer Week – April 21-25

National Moving Month – MayI-Heart-Customers-High-Res

Driver Appreciation Week – Sept. 14-20

Customers Experience Week – Oct. 6-10

Employee Appreciation Week – Dec. 15-19

We recognized…

Agent of the Year- A & P DLP_5291Moving & Storage, Novato, Calif.

Drivers of the Year-

Direct Lease – Clifford Bowe

Permanent Fleet – Dana Caputo

Intermittent Fleet – Richard Parobeck

Stephen F. Burns Extra Mile Award – Bob Watson

J B Cupp Award – Ed Worthen

Employee of the Year- Kellee Johnson

Thank you to the staff, drivers, agents and most importantly the customers for another great year. Bekins is looking forward to moving into 2015!

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Bekins Van Lines delivers cheer to Ronald McDonald House of Indiana

Employees of Bekins Van Lines collected and delivered more the 430 items to the Ronald McDonald House of Indiana on Thursday.

The collection took place at the corporate office in Indianapolis mid-November to December to be used for the Santa’s Workshop, which will allow parents and siblings staying at the Ronald McDonald House shop for gifts at no cost during the holiday season. Items included everything from pajamas, slippers and personal care items to toys, books and puzzles. From cash donations, Bekins also donated a selection of gift cards.

Representatives from Bekins were given a tour of the Ronald McDonald House of Indiana that serves 58 families around the world while their children receive life-saving treatment at Indianapolis hospitals. Below are pictures from the tour.

Full Press Release

Learn more about the Ronald McDonald House of Indiana.

 

 

Thanksgiving Recipes of Bekins Van Lines Employees

Need some Thanksgiving menu inspiration? Bekins Van Lines can help! Last Wednesday, the Bekins Van Lines corporate office held its annual Thanksgiving luncheon with MCL Bakery providing the turkey, ham and mashed potatoes. The Bekins staff provided the side dishes and desserts, proving they are not only experts in moving, but can cook too! Here are some of the favorite recipes from the luncheon to help with your Thanksgiving menu:

Appetizers

Rhonda’s “Pumpkin” Deviled Eggs 

6 eggs
2 tablespoons of thick coconut milk, cold (not low fat) or mayonnaise 2 Teaspoons of Thai IMG_8684Curry Paste
1 teaspoon ketchup
1/2 teaspoon paprika plus more to sprinkle
1/2 teaspoon spicy mustard
1/4 Siracha or other red chilli sauce
Salt to taste
1 spring green onion

1) Boil eggs, peel and slice length wise removing the yolks
2) Place yolks and Thai curry paste, ketchup, paprika, spicy mustard and Siracha in a small bowl and mash until smooth
3) Mound the yolk mixture in the egg whites and smooth the surface 4) Use a toothpick to draw lines for the pumpkin look
5) Sprinkle with paprika, if desired
6) Cut the green part of the onion to make the pumpkin look

Sides

Shari’s Husband’s Haluski Recipe

IMG_8682Package of egg noodles (use half of a package if you like more cabbage in your recipe)
Whole head of cabbage
Kielbasa (optional)
1 stick of butter, margarine or olive oil
Chopped onions
Salt
Pepper
Garlic Powder

1)  Cook any brand of egg noodles per package instructions and drain before adding to cooked cabbage. You can use a 1/2 bag of noodles depending on whether you enjoy more cabbage than noodles.
2) Cut head of cabbage in half and remove stem core. Cut into 3 pieces and then cut those pieces into 3 pieces to give you a nice bite-size piece. Repeat on second half of head.
3) Sauté some chopped onions (you can add a little butter to these)
3) Melt 1 stick of butter, margarine or olive oil (your preference) to non-stick dutch oven or pot. Add the sautéed onions to the dutch oven or pot.
4) Add cut cabbage. Generously add salt, black pepper, and garlic powder to taste.  Cover with lid, cook on medium heat. The cabbage will cook down releasing its moisture. Stir occasionally until it becomes soft. A little brownish tint isn’t a bad thing.  During this stage you can also add cut-up kielbasa sausage.
5) Drain noodles. Add to pan.  Lightly mix in to the cabbage. Cover and cook on low heat for about 10 minutes to enable all ingredients to meld with the noodles.
6) Serve and enjoy.

Flo’s Green Beans

3 cans of green beans, Drained
1/2 cup of brown sugar
1 cup of ketchup of tomato sauce
Small onion
6 slices of bacon uncooked

1) Preheat oven at 250
2) Put all of the ingredients into a 9×13 pan and cook for 3 hours
3) Serve and enjoy!

Olivia’s Sweet Potato Casserole

Sweet Potato Casserole

Sweet Potato Casserole

8-10 peeled and boiled sweet potatoes
1 cup of brown sugar
1 stick of salted butter
Bag of mini marshmallows
Chopped pecans

1) Preheat oven 350 degrees
2) Mix sweet potatoes, brown sugar and salted butter with a mixer until it is whipped and smooth
3) Top with mini marshmallows and chopped pecans
4) Bake for 30 minutes or until the marshmallows are slightly browned and melted

Stephanie’s Pumpkin Bars

1 (18 oz) box of yellow cake mix
1/2 cup of butter, melted
13 ounces pumpkin butter (specifically 1 13-oz jar of pumpkin pecan butter from Williams & Sonoma)
3 eggs
1 tablespoon of flour
1/4 cup of sugar
1/4 cup of butter, softened
3 tablespoons of milk
1 teaspoon of cinnamon

1) Preheat oven to 350
2) Reserve 1 cup of cake mix and set aside
3) Mix remaining cake with a 1/2 cup of melted butter and 1 egg. Press mixture lightly into the bottom of a 13×9 baking dish
4) Mix one jar of pumpkin pecan butter with remaining two eggs and milk and pour over cake mixture in pan
5) Mix remaining 1 cup cake mix with flour, sugar, remaining 1/4 cup butter, and cinnamon, and crumble of the top of the pumpkin layer
6) Bake 35-40 minutes, or until golden
7) Cool to room temperature and serve.

Luann’s Pumpkin Roll

CakeIMG_8691
Powdered sugar
3/4 cup all-purpose flour
1/2 teaspoon baking powder
1/2 teaspoon baking soda
1/2 teaspoon ground cinnamon
1/2 teaspoon ground cloves
1/4 teaspoon salt
3 eggs
1 cup sugar
2/3 cup Pure Pumpkin
1 cup chopped walnuts, if desired

Filling
1 (8-ounce) package cream cheese, softened
1 cup sifted powdered sugar
6 tablespoons butter, softened
1 teaspoon vanilla

1) Heat oven to 375°F.
2) Grease 15x10x1-inch jelly-roll pan; line with parchment or waxed paper. Grease and flour paper; set aside.
3) Use clean thin, cotton kitchen towel on counter; sprinkle with powdered sugar.
4) Combine flour, baking powder, baking soda, cinnamon, cloves and salt in small bowl.
3) In a  large bowl, combine eggs and sugar; beat until thickened. Add pumpkin; beat until well mixed. Stir in flour mixture.
4) Spread batter evenly into prepared pan. Sprinkle with walnuts, if desired.
5) Bake for 13 to 15 minutes or until center springs back when lightly touched. Immediately loosen cake from edges of pan; invert onto prepared towel. Remove pan; carefully peel off paper. Roll up cake in towel while hot,  Cool completely on wire rack.
6) Beat cream cheese, 1 cup powdered sugar, softened butter and vanilla in small bowl until smooth. Carefully unroll cake; remove towel. Spread cream cheese mixture over cake. Reroll cake.
7) Wrap in plastic food wrap; refrigerate at least one hour. Sprinkle with powdered sugar before serving, if desired.

Check out some more photos from the Thanksgiving luncheon:

What are you favorite Thanksgiving recipes? Post them below!

Pictures from Bekins Van Lines Annual Partnership Conference

This year’s 60th Annual Wheaton World Wide Moving | Bekins Van Lines Partnership Conference in Scottsdale, Ariz. was a great success by all accounts. Thank you to the attendees, sponsors and exhibitors. Please enjoy some pictures from the conference below.

 

To view all photos from the conference, please visit: http://DougPritchardPhotography.instaproofs.com/Wheaton-Bekins-60th

Scottsdale_waterfront

60th Annual Partnership Conference – Exploring Scottsdale, Ariz.

Starting tomorrow, Bekins Van Lines is hosting its 60th Annual Partnership Conference in Scottsdale, Ariz., at the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch. The Thrive 2014 conference will be packed with plenty of informational sessions, award ceremonies and other fun activities. During downtime, Scottsdale and its surrounding areas have plenty offer. Below are some fun facts and attractions you can find in Scottsdale.

  • Scottsdale averages 330 days of sun and a temperature of 75 degrees. (According to weather.com there will be a 0% chance rain and in the 80’s on Wed-Sat).
  • Popular points of Interest are: Native American and Environmental Learning Center, Hear Mussum, Desert Botanical Garden and Frank Lloyd Wright’s Taliesin West.
    There are 200 golf courses are located in the city and the surrounding areas.
  • The Sonoran Desert, located in and around Scottsdale, is the hottest desert in North
    Scottsdale Desert

    Sonora Desert

    America.

  • The most popular natural landmarks are Tonto National Forest, McDowell Mountains, Camelback Mountain, Sonoran Desert and Pinnacle Peak Park
  • There are more than 100 art galleries and museums.
  • Scottsdale boasts the highest number of destination spas per capita than any city in the US.
  • The New York Times described downtown Scottsdale as “a desert version of Miami’s South Beach” and as having “plenty of late night partying and a buzzing hotel scene.”
  • Scottsdale is home to many high-end corporate retail outlets and independent boutiques.
  • The Scottsdale Fashion Square is nearly 2 million square feet.
  • The slogan of Scottsdale is “The West’s Most Western Town”.
  • The Hyatt Regency Scottsdale Resort and Spa has a 2.5-acre water playground with 10 swimming pools, sand beach, three story water slide, whirlpool spa and two poolside bars. They also have Spa Avania, jogging paths and bicycle trails.

    Hyatt Scottsdale

    Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

 

With over 600 restaurants, Scottsdale has a wide array of different food options and styles to try. Below are the best restaurants according to both Trip Advisor and Yelp.

1. That’s Amore Gelato
2. Café Monarch
3. Franco’s Italian Caffe
4. Eddie V’s Prime Seafood
5. Mastro’s City Hall
6. Takeda Thai by Moulay
7. Citizen Public House
8. Ocean Trail
9. Cornish Pasty Co.
10. New York’s Best Italian Bistro

If you are attending conference, please make sure to tag #Thrive2014 when posting photos on social media.

Even if you are not attending, stay up to date on conference happenings with the Wheaton Facebook and Twitter pages for updates throughout the conference, including the announcements of Agent and Drivers of the Year on Thursday.

 

References: Trip Advisor, Wikipedia, Experience Scottsdale

Marsha and Rece

Breast Cancer Awareness Survivor Story: Marsha Davis

On a sunny, beautiful Monday in early March 2013, Marsha Davis, sat in her doctor’s office. Davis, Director of Revenue Accounting at Bekins Van Lines, found a lump in her breast and her doctor was performing a biopsy. Her doctor was not optimistic the lump was benign, but Davis still had hope the doctor was wrong.

After the longest four days of Davis’ life, the doctor confirmed what she had been dreading. It was breast cancer.

Davis sat at work stunned, speechless with tears rolling down her face.

“When you get that kind of news, so many things go through your mind: ‘Am I going to die?’ ‘I’m not ready to die.’ ‘I won’t be able to see my grandson grow up.’ ‘How do I tell my husband, my son, my mom?’ My life as I knew it changed forever in a single moment.”

No one in Davis’ family had breast cancer, nor did she know anyone that had it, so she had no idea what she was about to endure. Davis had a long battle in front of her — a lumpectomy followed by 10 rounds of chemotherapy and 36 radiation treatments that lasted a year.
Despite the adversity, Davis found strength through the people around her.

“My husband was my ROCK!” She exclaimed. “I also had several great friends, family members and co-workers who gave me such encouragement, inspiration and support. Of course, my grandson Rece (who was four at the time), provided humor to my life at a time when I truly needed it.”

Davis continued tMarsha and Kareno work at Bekins during her treatments.
“They (Bekins) allowed me to continue working and contributing through my treatments. They allowed me to work from home when I didn’t have the strength to make it to the office,” she said. “Most importantly they provided me with such unconditional, astonishing, unbelievable friendship, kindness and support through the entire process of kicking cancer’s butt!”

Davis is forever grateful for the Bekins family that made kind gestures and sacrifices for her. Giving up paid time off, many employees took Davis to and from her four-hour chemotherapy treatments. Olivia Davis, the van line’s Sales Administrative Assistant, also formed a race team in Davis’ honor for the Susan G. Komen® Central Indiana Race for the Cure in April 2013. The team, “Davis’s Daisies,” raised more than $7,000 and was the fourth largest fundraiser in the state of the Indiana.

“The Bekins organization is not only a top-class act in moving, but they truly care about their employees,” Davis said. “I have witnessed several gestures of their generosity to many of my colleagues over the past 14 years. Never would I have imagined I would be one of the recipients of such outward compassion.”

With all of the support, Davis had her last chemo treatment on June 28, 2013, but had to continue with one of three drugs for a full year which ended this past April. She continues to have follow-up appointments every three month and takes a pill to slow the cancer cells from growing in her body every day for the next five-to-ten years.

After all Davis has gone through the past two years, she has been kind and brave enough to offer some inspirational wisdom for those who are fighting cancer and other life-threatening conditions.

“I would tell them it’s quite normal to mourn the loss of their health for a short time and that tears are appropriate,” She continued. “Cancer is beatable. The medical field has become much more educated with good information that can alleviate the fear.”

She added that the best resource is your doctor.

“There are a lot of reputable websites out there that provide great information, but there are a lot that are just full of garbage. Don’t believe everything you read,” she cautioned.

She also stated “Do not try to be super woman and allow others to help.”

Bekins is privileged to have Davis on its team and honors her as well as all of the other breast cancer survivors during Breast Cancer Awareness Month.

Please visit the Susan G. Komen site for more information about breast cancer and Breast Cancer Awareness Month and how you can help.

I-Heart-Customers-High-Res

A Personal Customer Experience Leads to Increased Customer Engagement at Bekins

By Stephanie Linville, Director of Market Research & Pricing

The customer experience (CX) is no longer a series of independent interactions customers have with the various touch points in our organization; it’s an ongoing dialogue between Bekins and our customers.

This journey begins when customers are deciding which van line to choose for their interstate move. While some might view the customer relationship ending when the move is complete, the reality is the dialogue continues in the form of our customer surveys, referrals of our company to family and friends (which, by the way, happens to be our biggest source of new customers), repeat business with former customers and online LovemyCustomerSign_Bekinsreviews posted to social media.

Engaged customers are those who continue this dialogue with us. They are loyal enough to refer us to others and/or continue to use us for their future moves. If these customer behaviors are our end goal, then how can we get our customers engaged with Bekins?

Providing a personal customer experience is the key to engaging our customers. That said, we are fortunate this challenge should be easier to accomplish in the moving and storage business than in other industries, since our service is a highly personal one. We are in our customers’ homes, handling their belongings and interacting with members of their family, including their children and pets.

In addition, generally speaking, most people do not make multiple interstate moves during their lifetime, but when they do, the experience is a major life event due to the significant expense and stress. Because of these factors, when Bekins does an excellent or poor job, customers feel strongly enough about our performance to let us know. This is one of the reasons why we have such a great response rate to our customer surveys – currently 55% for our electronic surveys.

What does this mean? Well, simply by the nature of our business, all of our customers have the potential to be highly engaged. And if the Bekins customer experience is affected by every touch point in the organization, then all of our employees, agents, drivers and crew members impact CX in some way.

Tuesday, October 7th, marks the second annual CX Day, and Bekins we are celebrating our customers during the entire week of October 6 – 10! Just like we showed gratitude for our drivers during Driver Appreciation Week, we will continue this successful marketing campaign and show appreciation for our customers by having our agents, drivers and employees take pictures of themselves (and customers, if possible) holding “I ‘heart’ customers” signs and upload these images to our social media sites. We look forward to a fun and memorable CX Day!

 

Photos from some CX Day events:

Bekins employees helped create a poster with their hand prints to signify all hands are involved every move.

IMG_8188

The Importance of the ALS Ice Bucket Challenge

Bekins Van Lines corporate office accepted the ALS Ice Bucket Challenge yesterday, Aug. 20 to raise awareness for ALS as well as donate to ALS Association.

Bekins challenged all of its agents to do the same. Before dumping ice water on yourself, here are some things you should know about ALS from alsa.org.

  • Amyotrophic lateral sclerosis (ALS), often referred to as “Lou Gehrig’s Disease,” is a progressive neurodegenerative disease that affects nerve cells in the brain and the spinal cord. Motor neurons reach from the brain to the spinal cord and from the spinal cord to the muscles throughout the body. The progressive degeneration of the motor neurons in ALS eventually leads to their death. When the motor neurons die, the ability of the brain to initiate and control muscle movement is lost. With voluntary muscle action progressively affected, patients in the later stages of the disease may become totally paralyzed.
  • ALS is not contagious.
  • It is estimated that ALS is responsible for nearly two deaths per hundred thousand population annually.
  • Approximately 5,600 people in the U.S. are diagnosed with ALS each year. The incidence of ALS is two per 100,000 people, and it is estimated that as many as 30,000 Americans may have the disease at any given time.
  • Although the life expectancy of an ALS patient averages about two to five years from the time of diagnosis, this disease is variable and many people live with quality for five years and more.  More than half of all patients live more than three years after diagnosis.
  • About twenty percent of people with ALS live five years or more and up to ten percent will survive more than ten years and five percent will live 20 years. There are people in whom ALS has stopped progressing and a small number of people in whom the symptoms of ALS reversed.
  • ALS occurs throughout the world with no racial, ethnic or socioeconomic boundaries.
  • ALS can strike anyone.
  • The onset of ALS is insidious with muscle weakness or stiffness as early symptoms. Progression of weakness, wasting and paralysis of the muscles of the limbs and trunk as well as those that control vital functions such as speech, swallowing and later breathing generally follows.
  • There can be significant costs for medical care, equipment and home health care giving later in the disease.  It is important to be knowledgeable about your health plan coverage and other programs for which your may be eligible, including SSA, Medicare, Medical and Veteran Affairs benefits.
  • ALS Association has raised 41.8 million from the Ice Bucket Challenge Donations. Donations can be made here.

Below are the videos and photos from yesterday’s challenge!

Watch the video here on our new YouTube Channel.