Quality Assurance

Customers insist on conducting business with companies that have a quality measurement process in place. Bekins has established measurement programs to keep our customer satisfaction level high.

What does this mean to you?  It means that you can be assured that you will receive the highest quality relocation services for your transferees.


Total Quality Commitment Program

All Bekins agents are held to standards of quality, performance and conduct that will provide you with the comfort you're looking for when forming a relocation partnership.  Bekins' Total Quality Commitment (TQC) program ensures those standards are met today, tomorrow and for the long haul. 

The following chart identifies the metrics that are used to measure the agent's performance.  Bekins' top TQC agencies are recognized throughout the network and are rewarded for providing Bekins corporate customers with the best possible service. 

 

Bekins TQC Chart