It takes a total commitment to quality to be one of the nation’s best moving companies. We hold ourselves to a higher standard than most—the Bekins standard—which means we have more satisfied customers than other movers.
From packing to shipping to unloading and beyond, we take care of our customers every step of the way. So whether it’s maintaining the safety and security of your belongings, or implementing background checks on our employees, you can be assured we’re taking steps to make sure your move goes smoothly.
Total Quality Commitment Program
Numbers don’t lie, which is why we go to great lengths to quantify every piece of measurable data we can. This doesn’t just ensure better, more efficient service: It means lower costs for you, too.
Measurable data we quantify includes:
- Packing claim frequency
- Packing claim dollar average
- Hauling claim frequency
- Hauling claim dollar average
- Warehouse claim frequency
- Warehouse claim dollar average
- Safety points
- Weight estimate accuracy
- Several other key metrics based upon customer feedback, including Net Promoter Score (NPS®)
But the most important and accurate indicator of quality isn’t a number: It’s the ratings we get from our customers. We take these ratings to heart—which is why we’re one of the best moving companies in the world.
A commitment to customer experience excellence
Learn more about why people continue to rate Bekins as one of the best moving companies, and hear what our customers have to say about us. And also be sure to check out our FAQ, valuation and protection program, and more information on liability and replacement.