How to Avoid Rogue Movers

Approximately 3,000 Americans experience moving fraud every year. Don’t be one of them.

Bekins has been moving customers for more than 130 years. Each year, we move about 30,000 households, so you can have peace of mind when you work with us. 

Bekins Van Lines Protects Against Moving Scams

Customers have rights when it comes to moving. Bekins Van Lines wants to make sure you know those rights before choosing your mover. That’s why we hand out copies of helpful documents from the Federal Motor Carrier Safety Administration (FMCSA) to every customer and include links to them on our website: 

We also encourage customers to research, get home estimates from at least two other companies, and—above all—ask questions. 

Tips on Finding a Legitimate Moving Company

If you’re unsure if you’re dealing with a moving company scam, here are a few ways to check if a moving company is legitimate: 

Legitimate Movers & Brokers: FMCSA

Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods. A legitimate mover explains whether they are a broker or a mover. You should expect to receive the following information:

  • A written estimate
  • The Ready to Move pamphlet, either as a copy or as a hyperlink to the publication on the mover’s website or the FMCSA website
  • Information about the mover’s arbitration program
  • Written notice about access to the mover’s tariff
  • The process for handling claims

The Your Rights and Responsibilities When You Move booklet either as a copy or as a hyperlink to the publication on the mover’s website or the FMCSA website

Get Peace of Mind with Your Movers: Move with Bekins. 

Bekins Van Lines is a certified ProMover through the American Trucking Association. We uphold the ethical and professional standards of the organization, which provides customer service agents to help resolve any disputes involving ProMovers. If you have any questions about how to get started with a professional moving company like Bekins, get in touch today.

Frequently Asked Questions

When Do Legitimate Movers Ask You to Pay? 

You pay the full cost of your move after your move is complete with all professional and legitimate moving companies. If your movers ask for money (more than a nominal amount to reserve your move date) before starting the process, it is likely a red flag. At Bekins, we provide an in-home estimate so you can know what to expect for the price of your move. 

How Can I Make Sure I Avoid a Moving Scam? 

There are several signs of a moving scam, including: 

  • Large down payments 
  • Cash Only 
  • No Address or Office 
  • Extreme reviews (excessively good or bad) 

Read our blog to learn more about moving scam signs so you can feel confident on move day!